Privacy Policy

Effective date: October 12, 2026

CloudUp Data & Voice LLC (“CloudUp,” “we,” “us,” or “our”) provides business voice, data, and cloud communications services from Vero Beach, Florida. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, cloudupdataandvoice.com, and to our phone, text message (SMS), and email communications.

1. Information We Collect

We collect information you give us directly, such as your name, business name, email address, phone number, mailing address, and details about your service request or account. This happens when you contact us, request a quote, sign up for service, or communicate with our team. We also automatically collect basic technical information when you visit our website, such as your IP address, browser type, and pages viewed.

2. How We Use Your Information

We use your information to:

3. Text Messaging (SMS) Program

If you provide your mobile phone number and agree to receive text messages, we send customer care messages only, such as scheduling, service and support updates, technician arrival and follow-up, and billing and account notices. We do not send marketing or promotional text messages. We send text messages only to people who have contacted us, are existing customers, or have opted in to hear from us. Consent to receive text messages is not a condition of purchasing any goods or services.

4. Mobile Information Is Never Shared for Marketing

Your mobile phone number, text messaging opt-in data, and consent information will not be transferred to, shared with, or sold to any external organization, third party, or affiliate for their own use, marketing, or promotional purposes. This applies under all circumstances, including with your consent. Information collected for the text messaging program is disclosed only to the service providers described in Section 5.

5. How We Share Information

We do not sell your personal information, and we do not share consumer data with outside organizations for their own use. Any disclosure is limited to service providers that are strictly necessary to support our operations (such as telecommunications carriers, messaging platforms, payment and accounting providers, and website hosting) and that act only on our behalf. These service providers may use the data only as needed to perform the services we request and not for any independent purpose. We may also disclose information when required by law or legal process.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes described in this policy or as required by law.

7. Your Choices

You may ask us to access, correct, or delete your personal information, or to stop contacting you by phone, text, or email, by contacting us using the details below. You can unsubscribe from marketing emails using the link in the message.

8. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

9. Questions or Contact Information

If you have any questions about this Privacy Policy or the text messaging program, please contact the message sender using the contact method provided on the website or in the text message you received.

CloudUp Data & Voice LLC
Vero Beach, Florida
Phone: 561.455.0444
Email: customerservice@cloudupdataandvoice.com
Website: cloudupdataandvoice.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continued use of our services after an update means you accept the revised policy.