Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website cloudupdataandvoice.com and the voice, data, cloud communications, and text messaging (SMS) services provided by CloudUp Data & Voice LLC (“CloudUp,” “we,” “us,” or “our”), based in Vero Beach, Florida. By using our website or services, or by opting in to receive text messages, you agree to these Terms.

1. Services

CloudUp provides business voice, data, and cloud communications services, along with related engineering, installation, and support. The specific scope, pricing, and schedule of any engagement are set out in a written quote, proposal, or service agreement. If these Terms conflict with a signed agreement, the signed agreement controls.

2. Text Messaging (SMS) Program Terms

Program description. By opting in to receive SMS messages from CloudUp Data & Voice, you agree to receive customer care messages only. These include appointment and service scheduling, support and ticket updates, technician arrival and follow-up, and account and billing notices. We do not send marketing or promotional messages.

How you opt in. You agree to receive text messages from CloudUp when you give us your mobile number and ask to be contacted by text, or when you contact us by text first. Text messages are sent only to people who have contacted us, are existing customers, or have opted in to hear from us. Consent is not a condition of purchasing any goods or services.

• Opt out: Reply STOP at any time to cancel. We will send one confirmation message, and you will receive no further messages unless you opt in again.
• Help: Reply HELP for assistance, or contact us at 561.455.0444 or customerservice@cloudupdataandvoice.com.
• Message frequency: Message frequency varies depending on your service activity.
• Costs: Message and data rates may apply, according to your mobile plan.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.
• Privacy: We do not sell or share your mobile number or opt-in data with third parties for their marketing. See our Privacy Policy for details.

3. Your Responsibilities

You agree to provide accurate information, to use our services only for lawful purposes, and not to misuse, interfere with, or attempt to gain unauthorized access to our systems or services. You are responsible for the security of your own accounts and devices. You agree that the mobile number you give us belongs to you or that you are authorized to use it.

4. Fees and Payment

Fees are as stated in your quote, proposal, or service agreement. Unless otherwise agreed in writing, invoices are due on receipt, and we may suspend services for accounts that remain unpaid after notice.

5. Intellectual Property

The content of our website, including text, logos, and graphics, belongs to CloudUp or its licensors and may not be copied or reused without our written permission.

6. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that services or messages will be uninterrupted, timely, or error-free.

7. Limitation of Liability

To the fullest extent permitted by law, CloudUp will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of our website or services. Our total liability for any claim will not exceed the amount you paid us for the services giving rise to the claim in the three months before the claim arose.

8. Termination

You may stop using our services or opt out of text messages at any time. We may suspend or end your access if you violate these Terms or misuse our services.

9. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Indian River County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. The effective date above shows when they were last changed. Continued use of our website or services after an update means you accept the revised Terms.

11. Contact Us

CloudUp Data & Voice LLC
Vero Beach, Florida
Phone: 561.455.0444
Email: customerservice@cloudupdataandvoice.com
Website: cloudupdataandvoice.com